سياسة الإستبدال والإسترجاع

Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided to him by Ru'ya Al-Omaar Al-Jadeed Trading Company within (5) days from the date of receipt of the product, and he cannot request an exchange after this period. 2- The condition for exchanging the product is that it be in its original condition and intact, not used or benefited from, and in its original packaging with all accessories. The store has the right to inspect the product before approving the exchange to ensure its condition. 3- The consumer bears the shipping costs if he wishes to exchange without a defect, and in the case of international exchange, the consumer bears all shipping costs and delivers the product to the shipping company. If there is a manufacturing defect or an error in the order, the store bears the costs and the consumer is compensated. 4- The consumer does not have the right to exchange the product in the following cases: if the product was manufactured based on the consumer's request or according to specific specifications, except in the case of a defect or non-compliance with specifications. if the product has been used or lost its original condition. if a defect appears due to misuse or improper storage. if the product is one that cannot be returned for health or consumable reasons. in case of loss of the invoice or proof of purchase. Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and retrieve the product from Ru'ya Al-Omaar Al-Jadeed Trading Company within (5) days from the date of receipt of the product, and he cannot do so after this period. 2- The condition for returning the product is that it be in its original condition and intact, not used or benefited from, and in its original packaging with all accessories. The store has the right to inspect the product before completing the return process. 3- The consumer bears the costs of shipping related to the return process, and in the case of international return, he bears all shipping costs and delivers the product to the shipping company. If there is a manufacturing defect or an error in the order, the store bears the costs and the consumer is compensated. 4- The amount will be refunded to the customer within (5 to 10) working days after receiving and inspecting the product, via the same payment method used at purchase. 5- The consumer does not have the right to return the product in the following cases: if the product was manufactured based on the consumer's request or according to specific specifications, except in the case of a defect or non-compliance with specifications. if the product has been used or lost its original condition. if a defect appears due to misuse or improper storage. if the product is one that cannot be returned for health or consumable reasons. in case of loss of the invoice or proof of purchase.